Customer Charter

Our 50 years of recruitment experience tell us that it is important to work together to find the right job for you.

Our commitment to you:

• We will provide you with a welcoming, comfortable and positive environment.
• We will listen to you and treat you with respect.
• We will be helpful, polite and professional at all times.
• We will provide clear information about the services available to you.
• We will make sure that you have easy access to information about jobs that are suitable for you.
• We will help you write your resume, search for jobs and prepare for interviews.
• We will provide you with support during the first six months of your new job.
• We will keep the information that you provide confidential.

What we ask of you:

• To be honest and open with us.
• To be committed to the program, fully take part and actively look for employment.
• To let us know if your personal circumstances change in any way.
• To treat our staff and other Members with respect. Our responsibilities to each other.
• To keep any appointments we make, or tell each other if there is a valid reason why we cannot keep them.
• To work together as a partnership to help you achieve your aims.
• To treat each other fairly and with respect, no matter what our race, sex, ability, religion, age or sexuality.